Cancellation, Shipping & Returns

How do I Cancel an Order?

Unfortunately once an order is placed it cannot be canceled. In order for us to ship in a timely fashion our systems are realtime and the order is received by our distribution center instantly. Our distribution center does not have the capability of canceling orders due to security filters.

WMF Americas Group Inc. Shipping Policy

We  do not ship orders outside of the United States. Primary shipping method is UPS. Express and/or Overnight delivery services are not available at this time.  

Available store items are typically shipped (processed, packed, and submitted to UPS) within 7 - 10 business days unless otherwise specified. In transit times can take up to 10 days depending on destination. All shipping and handling times are approximate and not guaranteed. You may experience a delay in shipping due to holidays or inclement weather conditions.

Shipping Costs:

Continental United States

Flat Rate                  $9.95

Alaska & Hawaii Shipping Costs

Flat Rate                    $50

PLEASE READ CAREFULLY

NOTE: WMF Americas Group Inc. is not liable for any merchandise damaged, stolen, lost, or miss-shipped by the carrier during the shipping process, including while in transit. Please contact the carrier directly to file a shipping claim within the first 48 hours.

*Miss-shipped – meaning items sent to the incorrect address or location per information provided by the customer during placement of order.

NOTE: After a shipping claim has been filed with the carrier, you may then proceed to file a shipping claim with WMF Americas. Please complete the Shipping Claim Form, and a customer service representative will investigate and respond to your claim within 72 hours.

*Please be sure to have your carrier shipping claim number available when completing our shipping form, or the claim will be void as it must be reported to the carrier first.

Due to the efficiency of our updated ordering system, orders may not be canceled at any time. If you have placed an order and have changed your mind or need to make a change, you will need to refer to the Returns & Exchange policy guidelines. If you made an error in entering the billing or shipping information, we are unable to correct it once an order has been submitted.

Returns  Policy 

Should your WMF, Silit or Kaiser products require warranty service, please contact our Consumer Service Department at consumer@wmfamericas.com  or by phone (800) 966-3009 for a warranty evaluation and return authorization number. Upon approval of your claim, WMF,Silit or Kaiser will repair or replace the item without charge. If the replacement product is no longer in production, one of equal or greater retail value will be given.

Shipping with a Freight Forwarding Agency

WMF Americas Group Inc. is not responsible for damaged product or missing pieces of an order if it has been shipped using a freight forwarding agency. All warranties are voided when a freight forwarding agency is used and items are shipped in a secondary shipment overseas. If you used a freight forwarding agency, please ensure that your agent at the freight forwarding agency inspects the products for damage/defects or missing items and reports it within 24 hours of the delivery date from WMF Americas Group Inc. to the freight forwarding agency.  Once product leaves the US, all liability is relinquished by WMF Americas Inc.

Please Note:

WMF Americas Group Inc. will not accept returns from outside the United States and will not send out replacement products outside of the United States. We will not issue refunds or store credits for items that were shipped using a freight forwarding agency.

Our return policy is that items can be returned unused within 21 days of the original ship date. If you are using a freight forwarding agency, this means that the 21 days begins the day that your package reaches the freight forwarding agency and can only be returned from the freight forwarding agency.

We do not offer flat rate shipping for orders over 100lbs that may require special handling (i.e.: residential addresses, addresses without lift gates or require inside delivery or special delivery appointments).  Orders will be canceled after 24 hours if a customer does not return our contact request to pay for the additional shipping fees associated with the special handling shipping cost.  The company, at its discretion, may also limit the quantity of sale items purchased and/or multiple orders for identical items shipped to the same address.  This includes return shipping as well, if a return shipment is over 100lbs and requires special handling, free return shipping is not offered and the customer must return these items at their own expense.

Unavailable Product

Customers are notified via e-mail of any products removed from their order due to items being unavailable. Unavailable items are deleted automatically and will not be charged to the customer or shipped.  WMF has up to 7 days from order date to make notification of these changes.

Note: Unavailability of products can occur even after an order is placed. This can occur during times of heavy website activity and cannot be controlled. 

Warranty Claims

If a warranty claim is requested, please fill out the Warranty Claim Form for the quickest processing of your warranty claim.  

 Product Availability

Prices, promotions, styles, and availability may vary. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and WMF Americas Group Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted. WMF Americas Group Inc. does not honor expired sales, promotions, or special prices. WMF Americas Group Inc. reserves the right to remove, modify, or cancel promotional events at our discretion. If misuse of a promotional code is detected, orders will be canceled or promotional discounts denied.